Origin’s Medicine FAQ’s



Go to Acupuncture FAQ’s


What is Functional Medicine?

Functional Medicine, rather than targeting individual symptoms, focuses on the optimal functioning of the entire body and its organs. It addresses the underlying causes of disease, using a systems-oriented approach in partnership with understanding the conditions and history in which the disease manifested.  Genetic, environmental and lifestyle factors all have a direct influence of long-term health and chronic health issues.


Functional Medicine Overview


What is the Origin’s Medicine Method?

The Origin’s Medicine Method is based on the Kalish Method of Functional Medicine combined with the rich clinical history of Chinese medicine.  The Klaish Method is a functional medicine lab based health approach focused on addressing five common conditions – weight gain, fatigue, depression, female hormone and digestive problems – through restoring the 3 main body systems: hormones, digestion and detoxification.


How is the Origin’s Medicine approach different from other practitioners?

The Kalish Method addresses the 5 most chronic symptoms of weight gain, fatigue, depression, hormone imbalances and digestive problems that are typically misunderstood/misdiagnosed by conventional medicine practitioners who attempt to address the symptoms, not the root cause/damaged system.

The Kalish Method is a lab-based natural health protocol that tests and identifies the dysfunction of the 3 core main body systems. Typically these 3 main systems have become compromised long BEFORE the symptoms appeared.  The lab tests are used to determine the required natural support needed rebalance your body back to its normal state.


What is Duncan Macdonald, L.Ac.’s success rate treating people with “adrenal fatigue” HPA-Axis dysregulation?

Duncan Macdonald’s protocols are based upon his mentor, Dr. Kalish.  Dr. Kalish’s adrenal protocol has been tested and proven with 23 years of clinical experience by over 8,000 patients. Duncan Macdonald combines these proven protocols with his 20 years of experience in traditional Chinese medicine.  With that said, it depends on the diligence of each client in following their daily protocol and making lifestyle changes that only they can be responsible for implementing. Duncan is committed to assisting and empowering his clients to take back their health and experience life changing results if they are committed to doing so as well.


How long does it take to get results?

Results vary by each person. Some people feel dramatic improvement within the first month, others may take a bit longer. Our standard programs are for a minimum of 6 months. Remember, your body didn’t fail overnight. Years of stress and illness takes its toll and it takes a proper amount of time to restore. On average it takes one month of repair for each year you’ve suffered from a specific problem.


Consultation Process


What is the best way to schedule an appointment with Duncan Macdonald, L.Ac.?

The fastest and easiest way to schedule an appointment is by using our online scheduler. The earliest available appointments will always be posted online first. Please not whether you need a Functional Medicine or acupuncture initial consult.


Book an Appointment


How quickly can I get an appointment?

We encourage clients to book 2 weeks in advance. Depending on the time of the year, we can usually schedule a new patient or lab results appointment within 1-2 weeks of the requested time.  If you are having an acute health crisis initial acupuncture consultations can often be scheduled sooner.


How many labs are required per person?

The number of labs recommended will depend on your individual situation including the number of issues you struggle with and the length of time you have been experiencing them, but the range is 1-4 lab tests.


Do I have to take all the recommended tests at once?

The number of labs recommended will depend on your individual situation including the number of issues you struggle with and the length of time you have been experiencing them, but the range is 1-4 lab tests.


How long does it take to get the lab results?

The results of your lab test(s) will be sent to Duncan Macdonald, L.Ac.  2 to 4 weeks after mailing your specimens to the lab. After evaluation we will contact you to schedule a follow up appointment to review your results with Duncan and he will recommend a wellness protocol.


Who does the lab review and wellness program design?

Duncan Macdonald, L.Ac.  does all lab review sessions and will design your protocol during your lab results consultation. The rest of our team helps with follow up, nutritional and lifestyle coaching as well as with disseminating all of our health and wellness educational information.


Can I order my own test kits through the laboratories or can my regular doctor order the lab tests for me?

Our authorized laboratories are only able to sell test kits to licensed practitioners. Duncan Macdonald, L.Ac.  uses specific lab tests from small lab companies that exclusively offer functional medicine tests. Larger national labs and local hospital based labs are not helpful for these types of highly specialized tests.


What laboratories does Duncan Macdonald, L.Ac. use? And why?

Duncan Macdonald, L.Ac.  has learned over many years that the accuracy of your lab findings and the quality of the professionals performing the lab tests is the key to you uncovering what’s going on. Quality is not equal across all lab companies. Many times we see “normal” test results from regular lab companies and our lab tests find many “functional” problems. The lab companies used by Duncan have the highest testing standards and the most consistent lab results year after year. These are not replacements for regular medical tests, these tests are only used to detect “functional” issues rather than medical problems and aren’t meant to diagnose or recommend protocols for diseases. We are attempting to detect problems with the functioning of organ systems prior to the onset of a disease.


What type of lab tests are required?

Depending on the type of test, the samples required are saliva, urine or stool. All tests are completed by the client through easy test kits that are self-administered in the comfort of your own home. Duncan Macdonald, L.Ac. does not do any blood tests.


How long are the consultations?

Initial new patient consultations are 45 minutes to an hour.

Follow up lab result consultations can be scheduled for 30 min. (if you have 1-2 tests) or 45 min. (if you have 2-4 tests) sessions.

Existing client follow up consultations can be scheduled for 15, 30, 45 or 60 minutes.


Can I purchase supplements other than from Origin’s Medicine?

Duncan Macdonald, L.Ac.  worked for years in the supplement industry.  He has carefully selected the products that have the superior quality and strength to provide the necessary clinical outcomes. If you want to do your own research on different supplements, we welcome you to do so but we do not provide any other recommendations nor advise on other specific blends or brands. If you purchase other supplements from other manufacturers, please research carefully. Not all ingredients are equal.


What is the best method to return the new client paperwork?

Please scan or fax your paperwork to the office at info@originsmedicine.com or fax 415-495-3946. We cannot accept any pictures of documentation taken via cell phones.


Cost / Insurance


What are the fees for Functional Medicine consultations?

New patient initial consultation: 45 minutes for $275

Lab result consultation for 1-2 labs: 30 minutes for $150

Lab result consultation for 3-4 labs: 45 minutes for $225

Check-in or program adjustment: 15 minutes for $75

All follow up consultations are in 15 min time blocks.

15 min: $75,

30 min: $150

45 min: $225

60 min: $300

All consultations will be billed for the actual time used.


What are the fees for acupuncture consultations and treatments:

Initial appointments and treatments are $130

Follow up appointments are $80.


How much do lab tests cost?

Depending on the lab test, the cost is $150-400 per lab kit and you can always start a program just by ordering a single test.


How much do wellness programs cost after lab work?

Depending on the protocol created by Duncan Macdonald, L.Ac., the estimated total cost starts at approximately $100 and depends on the length of the program.


What is the average cost I will incur for my initial new patient consult plus test kits?

It depends on how many test kits are recommended (typically 1-4) but we always recommend that if there are any budgetary concerns, clients start with their first test.


Does my new patient consultation fee include follow ups, test kits and supplements?

The new patient consultation is an assessment of your health and recommendations on what tests are required to understand the state of your body systems. The new patient consultation fee does not include any follow ups, test kits or supplements. It does include extensive wellness resources including videos, books and handouts.


Types of payment that are accepted:

Methods of payment are: personal check, Visa, MasterCard or American Express.


How does Duncan Macdonald, L.Ac. bill his patients?

Payment is due at time of consultation. If paying by credit card, the card number is required to be on file with our office prior to the consultation. Checks are accepted if received prior to the consult.


Does Origin’s Medicine take insurance?

We do not bill insurance for Functional Medicine services.  Superbills can be provided.  Acupuncture can billed according to the benefits of your specific plan.




What supplements are used to support adrenal fatigue?

Depending on the results of your lab tests, Duncan Macdonald, L.Ac. uses different combinations of DHEA, pregnenolone, and all of the herbs, antioxidants, vitamins and minerals required for adrenal recovery.

What are DHEA, pregnenolone, progesterone, licorice?

These are natural, plant based products that support and balance the adrenal glands and are combined into customized wellness plans based on individual lab results.


Why does Duncan Macdonald, L.Ac. use bio-identical hormones?

The goal of the Kalish Method of Functional Medicine is to mimic the body’s natural reproduction of its own hormones and we only use products that naturally occur in the body to restore your internal production of adrenal hormones.


How long are the programs that Duncan Macdonald, L.Ac. recommends?

Initial programs range anywhere from 3-6 months depending on the degree of your health condition.


How often should I retest?

While retesting isn’t required, it is recommended that a client retest at the 6 month mark to measure improvement and adjust protocols if needed. Once a client has achieved their desired health results, we recommend annual testing to ensure your body systems continue functioning at their best.


Products / Shipping


What is the Origin’s Medicine’s return policy?

Pre-approval is required on all returns. Refrigerated items cannot be returned.

15% restock fee of purchase price less shipping and handling may be refunded on unopened and non-refrigerated items.

No supplement returns will be accepted after 30 days on all regularly stocked items.

Special orders cannot be returned.

Prepaid tests can be returned for credit within 3 months of purchase.


What is the fastest way to order supplements/test kits after I have become a patient?

The quickest and easiest way to order supplements or test kits is via our online store or to pick up in person at our San Francisco clinic.


How soon does my supplement/test kit order ship once I have placed an online order?

Our office ships within 24 hours of receipt of your online order unless stated otherwise. This excludes Saturdays, Sundays and holidays.


What shipping method is used for my supplements?

Orders are shipped by regular UPS ground unless faster delivery is requested. If requested, we can also send you the tracking number as well.


Background / Communication


What is Duncan Macdonald, L.Ac’s background?

Duncan Macdonald is a licensed acupuncturist with 16 years of clinical experience.  In addition to his Chinese medical studies he has completed the mentorship and advanced coursework of the Kalish Institute of Functional Medicine.  Please refer to his bio for further information.


Can I email Duncan Macdonald, L.Ac. with any questions/concerns?

Duncan is happy to answer brief questions via email you may have about your protocol or symptoms. If it is a complex question which requires further back and forth communication, Duncan will recommend scheduling a 15 min. consult.


How would you describe Duncan Macdonald, L.Ac. personality / practitioner style?

Duncan is a very caring practitioner. He is deeply passionate about empowering people to take back their health and live fully balanced happy lives. He found his way to his career through his own health challenge and knows what it’s like to have a chronic health conditions. In working with thousands of patients, he practices kindness and understanding through all of his interactions. Please see our testimonial page of our website for feedback from many of his patients.


What should I do if I am struggling sticking to my protocol?

We completely understand that many times, prioritizing a wellness plan requires major life changes. Our advice is to start one product at a time and take one day at a time. Often keeping a health journal allows one to stay on track and also shows the progression that we often forget when we need a little inspiration.




Does acupuncture hurt?

Acupuncture is a very gentle procedure. However, sensations at the stimulated points of the body are common and often necessary in order to achieve the therapeutic goal. Overall, most people find it to be an extremely relaxing and comfortable procedure.


How many treatments will I need?

The rate of healing and frequency of treatment is dictated by the severity and duration of the illness and the strength of the appropriate treatment. Often it is necessary to be more aggressive in the initial stages of treatment. The use of herbal medicine, appropriate excercise, relaxation techniques, and dietary modification can often greatly enhance the speed of recovery. Traditional Chinese medicine is a fast acting system of healing and changes in the illness should be noticed within the first few treatments. After your initial evaluation a straightforward treatment plan will always be explained to you.


Are there side effects of acupuncture?

Occasionally a person may get a small bruise at an acupuncture site, although this is fairly rare. Some people feel a little light headed after treatment, especially if they have not eaten adequately that day. Some of the points stimulated may be a little sore for 24 to 48 hours following acupuncture. The majority of people just feel extremely relaxed.


How does acupuncture work?

Acupuncture works through generating signals from the peripheral nervous system into the central nervous system in order to elicit a targeted and restorative reaction from the central nervous system. This central nervous system function can reduce pain and inflammation, normalize body processes, deeply calm the body, and promote healing. This peripheral nervous system signal is generated through inserting a hair thin sterile acupuncture needle into a specific acupuncture point.


Is acupuncture safe?

Acupuncture is one of the most conservative and safe therapies in existence. We use only single-use sterile disposable needles. Because acupuncture uses the body’s own healing power to restore health, it is minimally invasive.